Last Updated: 20/02/2025
1. Introduction
Chaptrs Media Limited ("Chaptrs," "we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website
(getchaptrs.com), use our mobile application, or otherwise interact with our services.This Privacy Policy has been prepared in accordance with the
UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK privacy laws.By accessing our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Privacy Policy, you should discontinue use of our services immediately.
2. Data Controller Information
Chaptrs Media Limited is a company registered in England and Wales (Company No.15547873).
Registered Office Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: support@getchaptrs.com
If you have any questions about how we process your personal data, please contact us at the email address above.
3. Information We Collect
We may collect and process the following categories of personal data:
A. Information Provided by You
Account Information: Name, email address, phone number, and password when creating an account.
Billing and Payment Details: If you purchase a subscription, we collect necessary payment information via third-party payment providers.
Customer Support Data: Information you provide when contacting our support team.
Marketing Preferences: Data relating to your preferences for receiving marketing communications.
B. Information Collected Automatically
Technical Data: IP address, browser type, operating system, and device identifiers.
Usage Data: Information about your interactions with our platform, including page visits, audiobook selections, and listening preferences.
Cookies and Tracking Technologies: We use cookies to enhance user experience and analyze service usage.
C. Information Received from Third Parties
Payment Providers: We receive transaction details from payment processors.
Social Media Logins: If you sign in via social accounts, we receive public profile data from the respective platform.
4. Legal Basis for Processing
Under UK GDPR, we process your personal data under the following lawful bases:
Contractual Necessity – Processing necessary to provide our services (e.g., managing subscriptions).
Legitimate Interests – Processing for business operations, service improvements, and fraud prevention.
Legal Compliance – Processing required to comply with regulatory obligations.
Consent – Processing based on user consent, such as marketing preferences (users may withdraw consent at any time).
5. How We Use Your Data
We use your personal data for the following purposes:
To provide and maintain access to our services.To process payments and manage subscriptions.
To personalize user experience and deliver tailored recommendations.
To communicate with you regarding account updates, service changes, and promotional offers.
To comply with legal obligations and enforce our terms of service.
To protect against fraud, unauthorized access, or other security threats.
6. Data Sharing and Disclosure
We do not sell or rent your personal data. However, we may share personal data with:
Service Providers – Third-party vendors providing payment processing, analytics, cloud storage, and customer support services.
Legal Authorities – If required by law, regulatory authorities, or to protect our legal rights.
Business Transfers – In the event of a merger, acquisition, or sale of assets, where user data may be transferred as part of the transaction.
All third parties are contractually bound to process your data securely and in compliance with applicable laws.
7. International Data Transfers
If your data is transferred outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place, including:
Standard Contractual Clauses (SCCs) approved by the European Commission.
UK International Data Transfer Agreements, where applicable.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. The retention periods are as follows:
Active User Accounts – Until the account is deleted by the user.
Transactional Records – Retained as required by tax and financial regulations.
Marketing Data – Retained until you opt out or withdraw consent.Once retention periods expire, data is securely deleted or anonymized.
9. Your Rights Under UK GDPR
As a UK or EEA resident, you have the following rights:
Right to Access – Request a copy of your personal data.
Right to Rectification – Request corrections to inaccurate or incomplete data.
Right to Erasure ("Right to be Forgotten") – Request deletion of your data under certain circumstances.
Right to Restriction of Processing – Request temporary suspension of processing.
Right to Object – Object to processing based on legitimate interests, including direct marketing.
Right to Data Portability – Request transfer of your data to another service provider.
Right to Withdraw Consent – Withdraw consent for marketing communications at any time.To exercise any of these rights, please contact us at supprt@getchaptrs.com.
10. Marketing Communications
Users can opt out of marketing emails by clicking the
"unsubscribe" link in emails.
Account-related notifications (e.g., billing updates) are mandatory and cannot be opted out of.
11. Cookies and Tracking Technologies
We use cookies for the following purposes:
Essential Cookies – Necessary for service functionality.
Analytics Cookies – Collect usage data to improve platform performance.
Marketing Cookies – Used for targeted advertising (enabled only with user consent).
Users can manage cookie preferences through browser settings or our
Cookie Consent Manager.
12. Security Measures
We implement strict security controls, including:
Data Encryption – Protecting personal and payment data.
Access Controls – Restricting access to authorized personnel.
Regular Security Audits – Ensuring ongoing compliance with security best practices.
Despite our security measures, users are encouraged to use strong passwords and take precautions to protect their accounts.
13. Third-Party Links and Services
Our website and app may contain links to third-party services. We are not responsible for their privacy practices, and users should review their respective privacy policies before engaging with third-party platforms.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Material changes will be communicated via email or our website. Continued use of our services after updates constitutes acceptance of the revised policy.
15. Contact Information
If you have questions regarding this Privacy Policy or wish to exercise your data rights, please contact us at:
Email: support@getchaptrs.com
Registered Address:71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
If you believe we have not addressed your concerns adequately, you may lodge a complaint with the UK’s data protection authority:
Information Commissioner's Office (ICO) –
www.ico.org.uk 
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